Arrow Auto Glass

Susan 3 months ago

I was late meeting the technician, Todd, yet he was super understanding and very patient,even tho I probably messed up his whole day!! ... He was thorough, knowledgeable , and efficient in putting a new windshield in my car. It looks absolutely fantastic!!! When calling to schedule the appointment, it was quick to reach an agent to help me, the appointment was within a day or 2. She had excellent customer service skills, and had the answers to my many, many questions. Also, the $$cost was lower than a few other companies in my area. Great job guys. Thank you so much!!.

Kaela M a year ago

I was slated for one of the later appointments which is fine. What isn’t fine is that when I went to drive for the first time since getting my windshield replaced I noticed glass fines all over my dash and more particularly over my two vents. I also noticed black specks on my seats which were foam-like. Finally, my car starter was dangling from the mirror. I’ve had my windshield replaced previously with another company and didn’t have any of these issues. I think the job was done sloppy and the techs need to vacuum their messes before rendering a job finished. There is also zero reason why my car starter attachment should have been dangling. I will most likely call to complain because the glass like dust in vents seems dangerous but I wanted others to know this is the quality work you’ll receive.

T Mederrick 2 years ago

On 06/03/2024, I had my windshield replaced by Arrow Glass. Within 24 hours of the replacement, I observed the following issues: *My emission and inspection stickers were not placed back on the windshield but were instead handed to me in pieces. *The plastic molding on both sides of the windshield was broken. *The windshield cracked. *Roof lining around rear view mirror covered with black fingerprints. *The rearview mirror fell off. I communicated these issues to Arrow Glass’s warranty department, specifically with a representative named Denise. Initially, Denise agreed to honor the warranty and replace the windshield. However, she later retracted her decision when she tried to gaslight me into thinking she was doing me a favor. Unprofessional and rude. I do not recommend anyone do business in any form with this company. I wished I had read these comments before I decided to do business with them.

Jason Bachman Edited 2 years ago

Save yourself a headache and go through Safelight. Had a cracked windshield and filed a claim through my insurance agency. They listed Arrow Auto Glass as an option so I went with them. Scheduled their tech to come replace my windshield while I was at work on 3/27. They called and said the part didn't come in and had to reschedule for the next day 3/28. Completely understandable. The next day arrived, and I had a missed call and voicemail saying the part still didn't come in and had to reschedule. So I called back to reschedule, and the lady apologized but said the reason was that the technician called in sick. So one of those reasons was a lie. So I rescheduled again for the next day 3/29. 3/29 arrives and the technician didn't call me within the 7am-9am time window that they told me. So I called Arrow and asked for confirmation that I was actually on their schedule. Lady said I was and that it would likely be around 12pm. Lo and behold I get a call at 10:30am fully expecting it to be the technician saying they are on their way. Nope, it was the scheduler calling to tell me that they had to cancel yet again because the technician called in sick. She said they didn't even know he c

alexa ward 6 years ago

If I could give less than 1 star I would. I will not be recommending this company to anyone. I was referred by a colleague of mine, my boyfriend needed his windshield replaced. He scheduled his appointment with them for Thursday 1/9 he asked for a window/time frame for when to expect the technician to which they replied “to keep his day open.” My boyfriend informed me of this and was going to take off of work for the day. I swapped cars with him on Wednesday evening so he would still be able to work and waited all day for the technician To show up only to receive a call At 3:30 the day of the appointment and let us know he will not be coming for he was all the way in Camden. The tech claimed he called at 9 AM to cancel my boyfriends appointment. This was extremely frustrating especially because my boyfriend called at 9 AM The morning of his appointment to give his credit card information to pay for the service and no one informed him then that the tech would not be coming to complete the scheduled windshield replacement. I called and requested to speak to the manager, she was busy at the moment and I was assured she would call me back ASAP. I never received a phone call from the ma